1. What must I bring with me to tour an apartment?
We require a government issued photo identification for all tours.

 

2. What are your fees and monthly charges?
We charge a $30 application fee per applicant, a $150 non-refundable administrative fee and a security deposit starting at $200.

 

3. What are the income and credit qualifications?
We require a gross household income of three times the marketrent. Guarantors must earn four times the market rental amount to qualify. Positive credit standing is required for standard approval. Lower scores may require an additional deposit or denial.

 

4. What is acceptable “proof of income” to sign a lease?
We require the last two consecutive paystubs (30 days), a current LES, last year’s W-2, 3 months’ bank statements or an official offer letter to verify income.

 

5. Is my application deposit totally refundable?
If your application is declined your application deposit will be refunded. If you cancel your application for any reason your security deposit may be retained as liquidated damages.
Otherwise your security deposit and will be refunded, less any deductions, within 45 days of move-out.

 

6. If I get a job transfer, can I break the lease?
If you are terminating your lease for any reason other than military service transfers, you are responsible for lease cancellation fees.

 

7. Can I change to a month-to-month lease plan after my first year?
After you have completed your lease term, you are eligible to continue on a month to month basis for a $200 per month additional charge (based on the market rent).

 

8. How long is the term of the lease?
We can offer flexible lease terms which range from 3-24 months. Lease premiums may apply based on lease term.

 

9. Do you accept leases for short terms?
Yes we do offer short term leases. Short term premiums will apply.

 

10. Do you offer furnished apartments?
Yes we offer furnished apartments complete with a furniture package and housewares package. Utilities can also be included if needed.

 

11. Do you offer corporate apartments?
Yes we offer corporate apartments.

 

12. If something needs to be repaired in my apartment, how do I report it?
For your convenience we have a Resident Portal available via the property website. You can send your non-emergency request 24 hours a day 7 days a week. One of our maintenance team members will promptly address the problem within 48 business hours.
Submit Maintenance Requests Here

 

13. Are residents permitted to paint their apartment?
We do allow you to paint your apartment however it is your responsibility to return the apartment to its original condition before moving out. Contact the office for paint supplies in order to correctly match the paint color.

 

14. When is my rent payment due?
Rent is due on the first day of each month.

 

15. What day of the month am I liable for a late charge?
Any rental payments received after the 5th of each month are considered late and a 10% late fee is applied. If you are paying your rent late you will also forfeit any monthly discounts you are receiving.

 

16. Will you accept electronic payments from my bank?
We accept Visa, MasterCard, and Discover for a small transaction fee. We also accept electronic payments from your bank account for a nominal fee. You can also set-up recurring automatic payments from your bank account for a nominal fee.

 

17. Is there a place where I can pay my rent after office hours?
There is a rent drop box located in the management office that is accessible to you from outside the office.

 

18. There is a person who might be staying with me for a while, is that permitted by the lease?
Any guest staying for longer than seven consecutive days will require written permission from the leasing office. Anyone living in the apartment home must submit an application and meet our credit and background standards.

 

19. My children live with me in the summer; do I need to notify your office when they arrive?
For your safety, any guest staying for longer than seven consecutive days will require written permission from the leasing office. This includes anyone under 18.

 

20. Am I required to have renters insurance?
Yes.

 

21. Can I install my satellite dish at my apartment?
No.

 

22. Where do I register to Vote?
Voter registration can be done in person at the Department of Motor Vehicles or on their website at www.dmv.state.va.us

 

23. How is your property different from the competition?

  • Each apartment home is unique. Most feature high ceilings. Some homes are loft style.
  • Professional, Friendly and Sincere Office and Maintenance Staff.
  • Extensive amenity package including: resident theater, rooftop access, patios, Wi-Fi café, onsite management, door to door trash service, and a coffee bar.
  • Residents enjoy 24/7 access to the leasing office through Resident Portal. Service requests, online payments, community calendar, and other convenient features are just a click away.
  • Convenient onsite parking.

 

24. Will you accept my delivery packages for me?
Yes as long as it is picked up within 24 hours.

 

25. What utilities are included in my lease?
Cable, internet, full-size washer & dryers, and pest control.

 

26. Do you have reserved parking?
Yes for an additional fee.

 

27. I have a motorcycle, where can I park it?
You can park your motorcycle in the open parking lot if it is your primary vehicle. If it is a second vehicle you can rent an additional parking space.

 

28. Does the property have a fitness center?
Yes.

 

29. Does the property offer on-site recycling?
Yes, the community has door to door trash service which also includes recycling.

 

30. Are gas grills permitted at your property?
Due to the county regulations, no open flame cooking devices are permitted at your apartment. For your convenience there is one centralized grill.

 

31. Do you have a list of Preferred Employers?
Yes, we offer a 50/50 discount on your application fee and your administrative fees if you are employed with: Suntrust, UPS, Government employees, VCU/MCV. In addition preferred employer residents receive an additional $35 off per month.

 

32. What kind of pets do you allow? Do you permit exotic pets?
Acceptable animals include domestic cats, dog, turtles, non-poisonous frogs, domestic hamsters, hermit crabs, gerbils, and small domesticated birds and domestic fish. When and if an approved animal is permitted on a property, additional fees are required and additional requirements may be imposed. A non-refundable pet fee is due prior to the pet taking occupancy. This policy does not apply to disabled persons who require the use of a support animal, which will be reviewed on an individual basis.

 

33. How many pets may I have?
We allow 2 pets per apartment.

 

34. Are there any deposits, special fees, or monthly charges to have a pet?
We charge a nonrefundable pet fee of $400 for the first pet and $250 for the second pet if applicable. Pet rent is $15 per month, per pet.

 

Please call our community if you have any other questions. We are happy to answer your questions and discuss any personal concerns.